To Whom It May Concern
On Thursday, 9 January 2014 I contacted the Hyde Park MTN in order to purchase a new SIM card as I had lost my old one. The contract is in a family members name so I asked what I required in order to purchase the new SIM card. I was informed that I required a copy of my ID, a copy of the family members ID and a letter of authority.
I went to the Hyde Park MTN with documents and was informed by the manager that the copy of the family members ID (and certification) was too old and that they needed a newer copy, that this was procedure and there was no way around it. The manager was rude unhelpful and clearly choosing to find problems rather then to resolve them so they could continue to be lazy, useless human beings.
I immediately then went to the Rosebank MTN, where I encountered a gentlemen that, although slow, was very helpful. He helped me purchase a new SIM and activate my number. It really was a painless process.
I'm seriously considering changing to Vodacom as MTN's customer service and low quality employee's make easy tasks difficult.
Your slogan should be, "MTN low quality in abundance.."
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