I was absolutely shocked! I am traveling to the USA to represent my country in sport! After speaking to my mothers premier banker who informed me that I should open a travel account in order to have my funds available by card with no hassles. I was firstly impressed at the option so first thing Saturday the 13th April 2013 I went into my closest branch (Hyde Park). On a Saturday morning at 8.45am there were less than 10 staff members working. I was informed to go to the foreign exchange counter to open this account. After waiting for 45 minutes there was a large queue behind me and I was next inline (as there was only one guy working). I eventually gave up and went to speak to the manager who had a shocking attitude and said he cant help us. Firstly on the busiest day of the week surely you ensure your staff are there. Secondly when a customer tells you that they have been waiting for 45 minutes at the front of the queue there is a problem!! I have always spoken highly of FNB but I am disgusted as their main function is to provide a service - In this case lack there of! FNB change your slogan because you can't say "how can we help you" if you have this kind of management!!
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