This is Day 5 that i am waiting for someone to call me to do my sim swap. I made my request last week friday 10am and they said they will call me in 2 hours. I called them 4 hours later and after a while the lady i spoke to said they left a message to say they will call me on Monday. No call on Monday so I called them and the lady i spoke to said she has escalated my case/marked it as urgent and said they will call me soon yesterday. I am still waiting.
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