I upgraded to the u Choose Smart XL with effect from 31/12/13. From that time on I have been experiencing problems with the network connection. I have to reboot to get a network connection which only lasts a few seconds. The longest I have managed is a few minutes. I see that there have been several complaints of a similar nature on Hello Peter in the last few days with Vodacom giving an automated response of "Thank you making us aware of your complaint. Please note that a consultant will make contact with you in due course to assist with your query. Regards Consumer Website Team".
Vodacom are the talk of the town here with their poor service, dropped calls etc.
We tried phoning the customer care line on 31/12 but after holding on for 15 minutes we gave up. I requested a call back on their website yesterday. The consultant said that they are having problems on their network in Gauteng and Limpopo which should be resolved by yesterday evening. I am currently in Mpumulanga and am still without a cellular service. They have not responded to today's callback request.
I have now decided to follow Safari 365's example and will, after 18 years, be changing service providers.
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