I logged a fault with Telkom on the following dates: (fault reference numbers indicated next to the date);
- 22 November 2013; 72CRK221113
- 18 December 2013: 698CRK181213
- 02 January 2014: 124CRK020114
Since the first call I have had no telephone or ADSL line, despite the fact that I am still paying for the service. The first two faults were closed without the problem being fixed. This tell me that your technicians are closing calls and thereby probably logging overtime hours and meeting KPI's for the duration in which they close calls. So essentially, your technicians are taking you for a ride.
The last call was logged today and the contact centre agent indicated that I just have to log the call.
I have been without this service for more than a month now and I dont see any end in sight. The biggest frustration for me is that there is no other service provider that I can make use of. This gives Telkom the upper hand and seems to let them take forever to sort out issues.
Is this fault ever going to be sorted out? And if so, how do I go about getting a credit on my account for the duration where I had no service as a result of your incompetent staff!!!
0 comments