Complaint / review / scam report
Unable to fix a fault logged 2 months ago

I reported a fault on my ADSL line about 2 months ago and to date i have had no feedback on the reported fault and since then i have had to log a new fault since the previous fault was "resolved". Ive contacted them on many occasion's concerning this and all i get told is it has not been assigned to a technician. And when the technician finally did come here ( a whole 2 months later ), the fault is still present after the technician left. This is really bad customer service, not on the technicians part but on telkom's part. I mean I'm paying for the ADSL line and ISP every month only to have no or really slow Internet and on occasion usable Internet that i can do my gaming.And telkom wont reimburse me either for the last 2 months faulty Internet . If i had to deliver this type of service to my clients i would be out of a job so get your act together telkom because i will never recommend your ISP to any of my clients because of your inability to reslove this 2 month old fault and your lack of communication on fault progress after numerous phone calls asking to be contacted on fault progress. Here are the Reference numbers as well of the faults 945crk190913 and 926crk161013

Offender: Telkom

Country: South Africa   Region: All Country   City: Gauteng

Category: Telecommunications


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