AfricaComplaints.com » Telecommunications » Complaint / review: Vox Telecom - VOIP PHONES DO NOT WORK | #292159

Vox Telecom
VOIP PHONES DO NOT WORK

I have had a Voip phone supplied by Vox Telekom for about 6 months. The service is erratic at best. Most times you can hear people but they cannot hear me. This is simple - the upload speed is not sufficiently fast to carry voice data. Download speeds are generally ok which is why I can hear the other person. For the last few weeks the service is not working at all in that it is impossible to have a conversation. Now after spending hours online with various technical support staff I get phoned today by someone who acknowledges that the problem is with the Yahclick satellite connection and they are aware of the problem and working on a solution! This is only what I have been telling them for months now. Fantastic but in the meantime they continue to charge for a service that does not work.

So my advice to anyone out there is do not go for this 'service' as it is extremely unreliable.

Date:

Company: Vox Telecom

Country: South Africa   City: KZN

Category: Telecommunications

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