» Telecommunications » Complaint / review: Vodacom - The need for more staff training | #292005

The need for more staff training

Peter my brother has got two cellphone contracts with Vodacom as from yesterday. the staff at the branch are friendly but they fail to disclose all the required information in regards to their products. the first phone that we got (Samsung GT-P3100 Galaxy Tab 2 7.0) we asked the consultant will there be anything additional required on the phone in regards to fees, of which she said no. in a months time, all my calls went to private. we went back to Vodacom of which she said that we need to have Caller Identity. we then called the Call Centre of which we were told that there needs to be additional fees. a few months into the contract i discovered Call limit, of which she said there is no other way to control the billing. i then let it go.

yesterday my brother and i, went to open a second contract (Blackberry Q5) after going through the procedures of charging it, we only discovered that the normal SIM does not work and there needs to be a micro SIM, of which will cost us R63 for the phone is on contract. i am extremely unhappy as to why we were not told such. people are already complaining about the branch and now i fully understand why.

just train the staff properly.


Company: Vodacom

Country: South Africa   City: Chris hani crossing

Category: Telecommunications


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