Thwarted to the uppermost extreme in Vodacom customer services as well as the way they hoodwink their clientele.
I had my contract upgraded to a new handset in October 2012 at Vodacom East Rand Mall. When doing so I was advised by the consultant assisting me with my upgrade that I will only be billed for the monthly subscription as indicated on my signed contract. Further to this she advised me that my monthly BIS is included and that no extra cost will apply - observably not happening according to the sms i received yesterday notifying me that my BIS is cancelled. I was told in the SMS to contact customer services on 111.
When I consulted assistance with the customer services agents on 111, I was told that I need to go into the nearest branch, and sign up and pay the additional fees for BIS??!?! What an utter disappointment! most unhelpful. I am now required to take extra time to go into the Vodacom store to sort this out, when surely a customer services agent at a Company as big as Vodacom should have this information on hand?
Please can Vodacom just give me what i requested?
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