I phoned to find out why my data costs were so high and was told by the call-taker that there had been an error on the part of MTN and that they had failed to allocate the data to my contract as per the conditions of my contract. I was told that they would, at best, refund me for only six months of the total contract as this was their policy and that it was the customer's responsibility to check their account and therefore, the omission was technically the fault of the customer. What utter nonsense!!!
If MTN wanted me to check all the details of my billed monthly amount, then they should not only provide me with a much more detailed account specifying where and when I used their services, but surely, should also provide me with the necessary training to decipher said account.
I contacted them telephonically and via email and have been given the proverbial run-around-in-the-hope-that-you-will-go-away treatment, on Friday 13th December 2013 I was left on hold for 30 minutes, and all their email correspondence is noncommittal as to any potential resolution.
For a company that claims to be the better connection, their wires certainly seem to be somewhat crossed.
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