Complaint / review / scam report
Mtn
MTN conveniently stuck in the 80's

I hav e been trying to migrate my number to prepaid .MTN conveniently only accepts migrations to prepaid thru their retentions department mon-fri 8-5 despite having a 24/7 callcenter aswell as a sales call center thats open till late . No email process or online service on their "state of the art "MTN Active .

So today once I got a chance to get through I get informed that I have already been billed for this months airtime and the Invoice cannot be cancelled but if they process the migration I will loose the airtime .

I this is an Unethical attempt to retain customers by making this simple process excruciatingly difficult .

THIS IS NOT ABOUT THE MONEY ITS ABOUT MORALS AND ETHICS AND THE FACT THAT A LARGE COMPANY LIKE MTN FAIL TO AUTOMATE A SIMPLE PROCESS SOLEY FOR FINANCIAL GAIN .
Date:

Offender: Mtn

Country: South Africa   Region: All Country   City: National

Category: Telecommunications

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