Complaint / review / scam report
Cancellation of contract

I gave notice for my 3G contract to finish on the 14 December. I could not use my modem from that day onwards, so assumed that the cancellation had gone through without hiccups.
Today I received a bill, which is incorrect as we pay in advance. This was confirmed by the PE office.
When I queried this with the local office where the contract was taken out, I was told that they could see on the system that it had been cancelled but couldn't assist me, and I would have to go through the cancellation dept in Johannesburg.
What really irritates me is that the local office was quite happy to deal with the renewal of this contract but would not assist with cancellation or with the billing problem.
Now I guess we are going to have to fight to either stop the debit order going through or getting the funds repaid.

Offender: Autopage

Country: South Africa   Region: All Country   City: Cancellation Dept

Category: Telecommunications


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