I purchased a Samsung S4 from MTN Stoneridge through a contract 3 - 4 months ago. The phone battery swelled up. I took this back to the store who sent it in for repairs. I explained to Ndaba on the day that I need this phone. I have two baby girls at home and if there are emergencies, I am not reachable.
He proceeded to call who ever and book the phone in.
On calling to follow up today I was told that my phone will take 7 days from today to come back and blamed the processes on this, it cannot change I was told, it cannot and will not be sped up or expedited.
This is a simple battery swap, refer to:
[URL Removed]
[URL Removed] and so many more web sites. All they need to do is replace the battery and give me my phone, there is no need to fiddle with the phone or software, the battery is damaged and I need my phone back urgently, there should never be, "I cannot help you, it is our process, I cannot change MTN process" that is not acceptable.
MTN you disappoint me beyond words!!!
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