I was very excited to learn that Telkom was offering a stand-alone "Mail Solutions" email service under their Do-Broadband banner, because I don't have a Telkom landline installed but want a Telkom email address. So I applied and got my mailbox a few weeks ago with an email address.
All I want to do now is change my debit order details and am being told I need a telkom landline number by the accounts department and being told by the internet department that I have to speak to accounts. Spent three hours on the phone today and was transferred back and forth between the two. My debit order is still on the wrong bank account and no one can assist me in changing any of my info. Eventually spoke to two separate supervisors who couldn't help either.
Not to mention I can't even access the call centre without entering a landline number first, which I don't have because I have a standalone mailbox account. So I have to just press numbers until I get through to a real person who can transfer me. Why offer a service that's not linked to a landline if you're not going to set it up to function properly by itself?! And when my debit order bounces, who is at fault?!
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