An amount of R898 on the 31 July 2013 (R250x2) and R199x2 was debited on S Zulu FNB account as per Jane/ Phindi it was on Platinum Credit Card Corporation instruction but is unable to provide any further details. I then sent an email an had a rely from Elma and Nompumelelo. They asked for information which was provided and after a while promised that a refund will be done in 21 business days and this was on the 22 August. Send an email on 23 September advising them the refund date expired.
On 23/09 received an eemail from Nompumelelo that - Please be advised that your request was forwarded to our Financial Department who is responsible for processing payments. On the 25/09 I wrote- With regards to the request I do not see that the matter is treated with the urgency it derserves. I would appreciate it if you could advise when these funds will be paid into the account. In which Nompumelelo responded- Kindly be advised that we will inform you as soon as we received proof of payment to your bank account.
Still awating refund as well as explaination of why so long to be refunded
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