I upgraded my contract effective 1 July 2013 and after tons of hassle eventually started using my phone.
Was overcharged for July by R599.26. This credited to my account after I phoned.
Was then overcharged for August., Spoke to Mhzi (3001479706 05/09/13) who confirmed ~R600 overcharge and that a credit would be passed. It wasn't. Spoke to Charlotte (r1310028942 02/10/13) who had to do aa recon again and tell me the same. Spoke to Thatu (3001056615 06/11/13), still waiting for her to phone back.
Spoke to Annike 14/11/2013. Still waiting for the callback
Spoke to Anele 22/11/2013. Was told that Thatu is on leave and her manager is in a meeting so I can't be helped right now. Was then put on hold until the PABX system decided I've been on hold for too lond and decided to transfer me.
I am sick and tired of dealing with a customer service department that doesn't give a about their customers and having to sit on the phone every month because you can't get it right. Will never take out a contract with Nashua again. I've had nothing but problems at every turn. They activate contracts properly, can't activate sim cards properly and cant handle billing properly.
0 comments