Mtn
MTN [Email Removed] just ignores me!

I have been sending this message about 3 times to [Email Removed] everytime receiving a reference number, but ignoring me. Ignoring me for a week is surely not good customer care? The 11th was the first time I have asked for advice via customer care...

"Hi there,

I have a data contract on Sharelink 078 638 78- - -, but no one at the Menlyn MTN shop could explain where or how on the website can I access my balances etc?

Will you kindly let me know the url and steps?

Thanks,
Estienne"