From the start of my UPGRADE, I have had problems with MTN. First they used my nickname on the contract, and it took 10 calls, and 4 emails (a month later) for the phone to be re-dispatched to my workplace.
After a month I eventually got the phone, and using the phone for 2 WEEKS, the phone broke. I then returned it to Menlyn for assessment warranty, and after me chasing and phoning YET AGAIN, I got a response that I must go to the Menlyn branch to choose another phone. Only to be told today, that they cant help me, that I need to phone MTN direct, as they were offline, and they cant help me,
I then phoned MTN direct, only to be told that I need to contact the sales person Aiden Kelly. Whom I could not get hold off. I have now left several messages, for him to contact me. I have an UPGRADE with no phone, and no solution to my problem. Where is MTN's after service??? Why must I (the client) try and fix their problems? Why has no one even taken onus of this problem?? Why am I paying for a service, that I have had NO JOY from, since the start of this contract???
I would appreciate answers on the above mentioned questions asap.
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