I tried since 4 November 2013 to upgrade one of my contracts firstly by contacting head office when I was informed that I need to sort out an issue with credit department which I immediately did with a Nicolene in charge of my account. I then spoke with a Rearabetswe to do the upgrade which only send me a list contract options and no paper work for the upgrade. After requesting again via E-mail for the paper work and no response from Rearabetswe I decided to do it at Nashua Mobile Wonderpark after wasting a hour in a queue they informed me that they cant help me as Nicolene did not do what she was suppose to do and they cant get hold of her. After returning to my office I eventually got hold of Nicolene who again assured me her work is done and upgrades is not part of her work. I then sent a mail to customer care and Rearabetswe, Rearabetswe informed me it is normal for a upgrade to take this long and Mar-Louise Coetzee sent me an E-mail that I should confirm personnel information to confirm my identity before she can assist me. She provided no direct line or E-Mail so after spending a half hour on the phone I was not able to reach her. Worst service in my life
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