Virgin Mobile double debited my account on the 25 September they took 179 220 (Which is correct) then on the 4 October they took a further R250. I called that very day to ask and no one could assist me, they then said it takes 3-5 working days and they would call me back. I am yet to be called back. For the last two weeks I have been calling and no one is able to assist me, they keep transferring me from person to person. One more stupid than the next. This is really starting to frustrate me as I have also sent emails to the following people who don't even bother to reply or read them.
[Email Removed] and [Email Removed]
Last week I was on the phone with the "CALL CENTRE" for more 2 hours and still nothing was resolved. If this is the service I am going to get from Virgin Mobile for the next two years then I should rather just cancel the contract as this seems to be more trouble.
And this was not the first problem I had. I am really not impressed.
I want to know what is happening as this is total.
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