I have been receiving text messages saying my payment has failed and that my services will be suspended. I COULDNT UNDERSTAND AS TO HOW, so went through my bank statement and it reflects that the first attempt of the debit order bounced but later on they did another debit which went through. So they suspended my services like they said, that was on the 7Th. I called the customer service centre and spoke to CAMRIN who told me that they need proof of the debit order, told him that I would visit a store in Eastgate to give them the proof. At the store they were able to reactivate my mobile number (19.10.2013) and wrote on the system that they did receive proof of payment but however I would need to fax or call and request a personal email from one of the consultants who will be helping me so that they can also get the proof. So called in Today and spoke CELIWE VILAKAZI, she gave me her email address and I emailed the bank statement and she said she will forward the proof to the credits department and should receive a call from them which I didn't as I had to call in again to find out what's going and spoke to Eunice who sent her an email to call me back which Celiwe hasn't done
0 comments