Returned my Sony phone (cant even remember which make, go/jay, because Ive barely used it) to the branch in Canal Walk in which it was bought, within a week of purchase. I was told that I would hear from them within 2 weeks. I did not. Might i add that I remember the service to be very sloppy and delayed and I waited long though there was no queue. I called the branch about 4 weeks after return date, lady on the phone said there was no record (WAS SO LONG AGO I cant remember!) but she would get back to me within the next few days. She did not. Its been about 3 months, a litle more actually since I returned the phone and my father has been paying the contract! Atleast I got the airtime BUT STILL NO PHONE!! The staff at this store did not communicate with us at all and i think its obvious that it is their responsibility to update us. Furthermore, this whole thing has been inconvenient because I bought a phone for a reason, so obviously without the phone I did not get moneys worth. and going up and down to canal walk does make the situation anymore comfortable.
my father made all the transactions so his details will appear on the form
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