I went to Mauritius. I switched of my data but not my roaming.
A few days into the holiday I received an sms that I have a bill of close to R12, 000.
My service was suspended and there was no way of contacting anyone.
When I returned to SA I phoned MTN and asked to be reconnected.
The replied that I had gone over my credit limit of /- R3800.00.
I enquired why if my limit was R3800.00 they allowed my account to go 3 times over the limit?
Surely that is why there are limits on accounts.
I have sent an email through to all the email addresses on their documentation, informing them that i have stopped my debit order, as well as my complaint but to no avail.
The communication has my new contact number as well as all other details to contact me.
Yet my account still arrives and i have had no communication with MTN regrding this.
I have been a customer of MTN for more than 15 years and yet there is no loyalty from them to look after their customers! Surely my various emails have fallen on someones desk!
Or are they just leaving it to run into thousands of rands more with their interest charges? Why must I always use Hello Peter to get a response??
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