Cell C
I ordered a 4ne but it has not been delivered

I ordered a 4ne on cell c webpage den on d 26th of september d cell c consultant gave me a call 2 verify, check nd confirm my details nd they promised 2 deliver d 4ne within d next 7 working days but they have failed 2 deliver it as even 2dy in waiting 4 it, and 2dy its been 10 working days I have been waiting for it but I got no clue really on what is going on serious