Why do you keep on locking my line? After reporting the upgrade which you reversed a month ago, now you decide to lock my line. I have been calling and some of your agents don't know what to tell me because they also don't have answers. The answers I need are in the accounts department. I was told by Irene in the forensic division that Sarie Horne in the accounts department is the one dealing with my query, I call that department and the lady at switchboard tells me that Sarie told her shes not the one dealing with the query. I call the call centre again and I ask the agent to tell me the name of the person dealing with my query and she refuses to tell me because it is Vodacom policy. My line gets locked every single day and I always have to call to get it unlocked. A friendly agent by the name of vuvu has been trying her best to investigate what is going on but shes also struggling to get a hold of the person dealing with my query as this "person" is not replying to her emails or answering her calls. I appreciate vuvu's efforts but this is still unacceptable. All I want to know is, why do you keep on locking my line? And why is matter dragging?
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