After being told that I have a 10 day cooling period to cancel a new contract, I decided to cancel due to poor network. When calling I am told that I need to take the micro sim to ONLY the service centre in Sandton. I was never told that the physical sim card would need to be returned. I came to learn of this today, I am in meetings all afternoon, the sim card is at my home in Kempton Park, I'm in Rosebank and the Service centre in Morningside. I've tried to get grace until tomorrow morning, I have been moved from pillar to post, received disgusting attitude, been told that the service centre does not have a telephone or email and if I need to speak to them I need to visit them personally- this is my problem I cannot get there!!! When explaining my situation to call centres and asking to speak to a manager I get told 'for what do you want a manager? you need to speak to the sales agent who helped you initially'. I was given incomplete information, on a recorded voice call and when querying this and asking for a grace period until tomorrow morning I get told nobody can help me and that I need to request a grace period in person at the service centre!
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