I am highly frustrated with MTN - I joined MTN in August of this year, thinking that MTN can provide me with good service.
I get an sms that an amount will be deducted from my account on the 1st October. I check my account to see if the monies have been deducted. Nothing. I return back to SA & I contact MTN as a matter of urgency to investigate the problems.
1. Why am I not getting my accounts
2. Why is the monies not being deducted off my account
I get faced with a staff member of MTN who is completely rude and lacks customer service. In answering the questions.
1. MTN captured the incorrect email address.
2. MTN captured the incorrect account number (1 that is not even close to mine ) - so the debit orders was rejected.
No one from MTN bothered to contact me! I was the person investing the time to correct MTN's errors & MTN could not be bothered, they go as far as to charge me penalties for failure to pay - BUT THEY HAVE ALL THE WRONG INFORMATION CAPTURED ON THEIR SIDE!
Now, I have been passed 7 different people - and still on the phone for 55 minutes & counting. Should I send MTN a bill for my wasted time? An hour to resolve a query?? really? where is customer service?
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