I joined Nashua Mobile against my will from 01/09/2013. I was forced to take over the company's contract when my husband retired at the end of Aug 2013.
After completing all the relevant forms - which included my banking details, I sent it through to Nashua together with a COPY of my BANK STATEMENT. This means that Nashua received my banking details on my application form as well as on my bank statement.
At the end of September, no amount was deducted from my bank account. I phoned Nashua to make sure why the monthly account wasn't deducted. A very friendly man assured me that - because it is now a new account, 2 months premiums will be deducted at the end of October and that I may relax and need not to worry..
Then - the predictions from other Nashua clients became true. I received an e-mail today that my account is soft lock because my banking details are incorrect. No double check from Nashua side. I believe they think they cannot make mistakes. They just locked my phone.
After about 40 minutes on the phone and cut off twice, I was also informed that my address is incorrectly captured. My invoice was sent to Kroonstad. I am living in Bloemfontein. Pathetic and Im stuc
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