Month 1: After transferring my account to my name my account number was incorrectly captured. When I was billed the payment failed making it seem like I had not made payment. I was contacted by phone and the correct account was supposedly captured.
Month 2: My account number was incorrectly captured AGAIN which put my account further in arrears. This was corrected at the start of February after -I- contacted them regarding cutting off my service. I was asked to make a payment, which I made, sending proof of payment directly to the woman I spoke to over the phone. After confirming proof of payment my service was reactivated.
Month 3: Two weeks later I received a text message stating that I was STILL in arrears after settling all debt and informed that my service would be cut off. After logging a complaint with them I was contacted two days later by a woman who was investigating and two days thereafter I received an email saying they would trace the payment.
Today: I woke up to find that they had deducted amounts in the middle of the month and they claim to have 'lost' proof of payment from two weeks ago. They cannot help me as accounts and cancellations do not work on weekends.
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