Firstly let me start by saying to you dear MTN, that an email autoresponder DOES NOT mean that you have responded to my query.
I have been having battles with MTN for almost a year now, just to try and get a 3G signal in the douglasdale area, but to no avail. This is 2013 for crying out loud, and I do not have a decent 3G signal? C'mon!!!
I have constantly submitted support queries through email and through the website, but no response from MTN. It is only when I go onto Twitter and mention this problem, that the "support" staff scamper to contact me with the usual "your query is being looked into" how much looking do you need to do?
My latest issue is that after all the above back and forth, I phone into the call center only to be told that the support staff cannot find my query (EVen after providing them with a ticket number), and that only some admin staff can view and respond to my queries so I have to log a new query and start the whole process all over again. REALLY???
I am trying to avoid having to port all my numbers to a different provider, but at this rate it seems it's the only option.
MTN, I am utterly disgusted at your extremelly poor levels of service!
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