» Telecommunications » Complaint / review: Virgin Mobile South Africa - Invoiced again after cancelled contract | #213562

Virgin Mobile South Africa
Invoiced again after cancelled contract

I cancelled my contract in July, giving my 30 days notice period. The cancellations consultant I dealt with was Lerato who confirmed my last stop order payment would be on the 25th of August. I called back twice over the next few days just to check it had been loaded and it was confirmed by 2 more consultants that the system reflected that this was all confirmed and final payment was 25th Aug. My number was ported out near the end of August as arranged between Virgin and Vodacom. I have now however 2 days ago received a invoice for September from Virgin Mobile. I sincerely hope that this is just a mistake and that the email system has not been updated yet as I will be very angry if I am defrauded and charged for a cancelled contract. I have sent 3 emails to customer care and received no reply and wasted a lot of time and money holding on for the call center and getting no answer. Please ensure I am not charged and that I am contacted and assured this is the case. I have wasted more than enough time and money dealing with your companies mistakes.


Company: Virgin Mobile South Africa

Country: South Africa   City: Gauteng

Category: Telecommunications


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