» Telecommunications » Complaint / review: Telkom - Wasting my time and money | #213392

Wasting my time and money

I placed an order for a new 2MB Uncapped ADSL solution on the 22nd of August. Order number 84387118.

Unfortunately all these online sites gives you limited characters so to give proper explanation of my frustrations is difficult. Short end of the story is that a second appointment for my installation has now resulted in a no install. What makes this frustrating?

1. It is a second day that I have scheduled to stay away from work with no product delivered. I loose my leave days to accommodate Telkom scheduling. It is my money being in the water.
2. Telkom does not call me to advise in scheduling changes. If I did not call the call centre today to confirm I would have been twiddling my thumbs waiting for nothing.
3. Telkom does not have the decency to call me back with feedback after explicitly promising they will do so. I have had to make numerous calls on my own account to get an idea of what is going on. And it takes a few calls sometimes to get the full picture due to the inconsistent service.
4. Telkom has the cheak to ask me to do a SMS based survey on the support calls which is to my bill as well


Company: Telkom

Country: South Africa   City: Not Applicable

Category: Telecommunications


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