We relocated from Olivedale to Benoni and was on the ADSL Fastest plan min 4Mb upto 10Mb.
after the installation was done BADLY I found I'm only getting a speed of less than 512kb. I logged a call and tech came out twice and after the second time i was told that I will not get more than that the current speed in my area. i then logged a call that I want my service reduced as I don't want to pay for a service i'm not getting. we are now in month 4 with no resolution and still i'm being billed for the Fastest service. I did log a nother call for a refund and then a week late my line was suspended. after enquiring why my line was suspended they told me that my account wa in arrears. I have all the proof of payments that the account was paid in full and now Telkom is charging me a reconnection fee.
Besides this pathetic service i have to struggle with incompetent people with a seriously bad attitude and the calls himself a manager.
I work in the Network industry and have networking qualifications and the try and me to get out of the call.
I have all the reference number of my calls.
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