Hi, please assist. During March/April 2013, I upgraded from 1MB to 10MB ADSL and increased the data package aswell, but directly the same day cables were in the area and the line was off for 2 months, the tickets are logged on my account. I was happy with my April 2013 Invoice (304A10261862) as all the credit was passed, I was also billed on this April invoice for 'DSL Fastest' and 'Telkom W/Ender Plan' for 04 Apr 2013 - 03 May 2013, this was correct.
On my May 2013 Invoice (305A10192263), I was billed again/double billed for 'DSL Fastest' and 'Telkom W/Ender Plan' for 04 Apr 2013 - 03 May 2013 again, I was already billed for this the previous month, please see my previous invoice (304A10261862), the credit on the account is correct as a result of all the continued interruptions experienced in the beginning. Can you please credit my account for this duplicate charge (R360.38 R141.60 = R501.98)? I was also charged for 'DSL Fastest' and 'Telkom W/Ender Plan' for 04 May 13 - 03 Jun 13, this was correct.
Then at the beginning of this month, I already paid R880 via EFT but was double billed again!!!! I should be receiving R987.77 credit in total.