My Data contract - 0823298751 - is due for an upgrade, which was dealt with very effectively, but the Stylus was not functional. The unit had to be returned and a credit has to be passed before the faulty Tablet may be replaced. I was told the procedures for this is 15 working days - three weeks. I am not prepared to accept this. I was handed a faulty unit, now I have to wait three weeks, the unit has been sent to Head Office 7 working days ago. I have logged a complaint Ref - A1307224742 - and Lee called me 22/07/2013. when I tried to follow up 23/07/2013 the switchboard could not put me through to Lee, they do not know a person by that name. On the system Iris is working on my call, who is not available 23/07/2013 at 14h45 and she will call me tomorrow and so AutoPage is dragging me from day to the next to the next... When trying to speak to management, the staff refuses to put me through to management, yet the staff cannot solve my problem, and management remains unreachable. The procedure does allow the staff to transfer my call to management. I have tried to talk to Nazeem, but apparently my problem is not important enough for Nazeem to take my call
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