I cancelled my contract, R199.00 a month, with MTN on the 19/03/2013 at Mall@Reds (I have prove of this instruction being forwarded by MTN Mall@Reds to the relevant department)
At the end of March 2013 a debit order for R199.00 was submitted and collected by MTN.
I was happy with this, seeing that it was within the 30 day period I had to provide.
However, at the end a April 2013 another debit order for R199.00 was submitted and collected by MTN.
I returned to Mall@Reds to find out why and was assured that this will be reversed, ref number 99797085.
Nothing happened.
At the end a May 2013 another debit order for R199.00 was submitted and collected by MTN.
I then approached MTN at Centurion Mall and was told that the accounts department needs to put through a debit amount before they can credit my account.
I was again given a reference 100745125, REQ 2223056.
Again nothing happened..
Again I returned to Mall@Reds I was given another reference number 101040313, USD 2264236 for the refund.
Again nothing happened.
I then phone the 0831808 number on the 21/06/2013 and was give assurances by a guy named Presley that they will sort out this issue, Reference 101376664.
To date, nothing
0 comments