My phone was in March and a insurance claim was actioned. The problem is first of all I don't think staff at branches know what they are doing. I went in to the branch on Saturday 29.06.2013 to sort out my account and query why I had been overcharged for the excess insurance amount. To date no one can answer that. I sat with the assistant and then with the Branch manager who took down my details to phone me on the Monday morning with an answer - to date no one has called me. I also ordered my new phone (same as the one was) and was never told that there would be another R770 required to get my phone. So Monday came and went no phone call. I called the branch again on 03.07.2013 still no phone but they took down my details and promised to call when my phone arrived - hahaha. I called this morning only to find that my phone had now arrived but now came the problem of the extra monies required. On my July account I see this morning that I have again been charged R350 for the excess. I am not sure how many times I have to pay the excess. I am disappointed in Autopage who I have been dealing with for many years - its time for a change of provider.
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