I applied for 3G lite package on 26/04/2013, the consultant processed it wrong, 2 months later I am still trying to get a answer, the consultant eventually said it was switched to the light package, but however I am unsure as to why only a certain amount of credit was passed. I have called 808 many times and was told a query was logged with billing and never got feedback. I also emailed so many times and never got a proper answer. My question is: On my statement last month I was invoices for the 3G line an amount of R13424.16 and I was credited R12915.85, somehow there was still a balance and I wanted to know what it was for because most of the month I was not allowed to use the modem because the problem was being investigated. I have 2 cell contracts of R279 x 2 R299 3G, a debit of R857 was suppose to be deducted and to my surprise a debit of R1066 came off my account and caused my other debit orders to bounce.
I am not happy about this as I have emailed and called about it some many times and nobody can tell me what that extra amount was for if they still charged me even on the wrong package or if it was a pro rata. Nobody is getting back to me. Account No: A2712126
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