I upgraded my phone (0825538348) and gave the new phone (Samsung Galaxy S4) to my wife. We decided to migrate her contract to the SMART L package, on the 29 April. On the 9th of May I discovered that the account (which was supposed to be the contract the Smart L package amount), was over the R2000?!?!?! We immediately followed this up with the Kolonade branch, where the migration happened. Bruce did not gave us any productive feedback on how this error could have been made, and until today, has not given us any feedback.
Sebastiaan, however, was the one, every time, to assist us with our queries. This matter, is delegated to Helarin Kerns, and she should have given us feedback on this issue already after Sebastians email which was sent on the 25th of May, when we (again) followed up on this error. Today is the 24th of June, and still this matter has not been resolved.
It just blows my mind, as a client for about 13 years, that no service is given, when a predicament like this shows up.
Why does I, as the consumer, need to follow this up, every time, and still no one sorts out this problem?
Please call me in order to sort this out.
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