Im so furious! I upgraded a month ago and after 7 days the phone was faulty and Autopage refused to swop it out after a long battle going to Legal Wise as well they swoped it out. Not even a month later I have the same problem with the phone. I could not get to the branch I upgraded (which was Sanlam Centre) but I contacted them and they told me to go to any branch. The closest branch was Cape Gate. When I got there the Sales Consultant (Madre) said she can not help me because I did not upgrade by them. I told her Sanlam Centre told me I can go to any branch?? She phoned her Manager, Nazli and she said sorry we cant help you.
I do understand the phone must be sent in for repairs as this will not be a swop out again, but no branch wants to help me??? How can this be possible?? Afteral it all gets sent to Johnannesburg for repairs?? I have been with Autopage for many years and best of all I have 3 contracts with them and paying them almost a R1000, 00 a month and this is the service I get. Im due to upgrade the one contract in November but I will definitely not be upgrading with them and rather prefer to cancel my contact because Im sure I would get better service with someone else.
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