AfricaComplaints.com » Telecommunications » Complaint / review: Vodacom - Data charges when not in use | #140711

Vodacom
Data charges when not in use

On the 22 I transferd airtime of R29 to my other sim card and that sim card was not in use.to my surprice todayt when I check that sim card there was nothing. I called your call center and spoke to one of ur agents and she adviced that the sim card was billed for data charges.surprisinly I havnt used that sim card and want you guys to refund me my 29 airtime as I never used It for anything. I aske the lady to log a query for me but she refused.vodacom my airtime and you are refusing to assit me..what's the use of your call center if we can't get our queries sorted..all that I need its my money back

Date:

Company: Vodacom

Country: South Africa   City: Head office

Category: Telecommunications

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