To whom it may concern:
I went into the Menlyn Mall branch today to discuss a higher package migration on my data account. I had previously called your Call Centre to distinguish what I would need to take into the store for the migration to take place. They advised me I would need to take my ID, 3 months bank statement and payslip to re-credit vet myself.
The consultants were unaware how to do this and had to call the other branches in assisting them. Whilst I was sitting there, they did not explain what was happening, I had to keep asking. They were not very interactive with me as the client. I've worked for MTN and Vodacom before, so I know what type customer service should be given.
They logged into my account and it seems on the other line (whoever they called to assist) stated my account was suspended. That cannot be the case, as I am up to date on my payments and I use my data daily.
I left all my documentation behind as she stated a case will be logged and will contact me when theres feedback.
I just want to know whats wrong with my account on your side and is a migration even possible, also what packages I can migrate to and are there any costs involved to migrate??
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