A debit order had gone off my bank Jan 2012 for MTN but I returned it as I have never had an MTN contract. I reported suspected on MTN website as someone also had access to my bank account details! In Oct 2012 I received a call from debt agency SSDA to say I owed MTN money for a contract opened in Dec 2011! I had to get affidavits and send my id through to MTN for investigation. It was a struggle to deal with the MTN legal dept because they are incredibly rude among other things. I eventually found out in November that they found the account to be. I had to ask them for the letter confirming this which I received from Ronzley du Plessis. I thought the matter was closed! But last month I got a call from SSDA to say I owed MTN money, same contract number! I Hatty at MTN Legal, confirmed that no letter was sent to SSDA to close the file! I emailed MTN again, now I received an email saying that the account is still open on their system and that I must send through proof of payments for arrears. BUT I GOT A LETTER FROM MTN SAYING THAT THE ACCOUNT WAS AND THE CASE is CLOSED. I want an explanation, apology and confirmation in WRITING that this case is closed
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