Complained about terrible service over a week ago for a phone i have not received over a month. was promised that i will be contacted by someone to inform me of when i can expect my contract mobile but never received any form of Feedback from anupne at Nashua including my service consultant Ntumdudzi.
this is by far the worst service ever and would not recomened anyone using Nashua Mobile as a provider as there is no form of framework or structure in place in handling anything.
From: ClientServices [Email Removed]
Sent: Friday, May 31, 2013 12:57 PM
To: Chesney Africa
Subject: RE: Complaint account number 34081802
Good day Chesney,
Thank you for contacting Nashua Mobile.
I sincerely apologize for the service you have received, as this is certainly not the level of service we aim to provide our customers.
We also appreciate the feedback provided as this allows us to improve the areas where we are lacking service delivery.
Your below complaint has been escalated to the Franchise services Manager of The Glen branch, Lionel Stone for investigation.
The branch indicated that you requested a black and not a white device and has ordered the
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