I reported a fault with my telephone service using Telkom's Online facility on 12 December 2012. Since then I have received 5 smses informing me that Telkom was investigating the issue, and then that the cable was and that they had no replacement cable. The last sms that I received stated that they had concluded their investigation and that the cable would be replaced on January, 14, 2013. This was not done. I used the online service again on two occasions this week to "escalate the matter". No response from Telkom. Telkom, I am on the closer 3 option and not only do I want my service restored, I also require my account to be credited for the period during which there was no service, as you have failed to provide the service for which I am paying R350, 00 per month.
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