Every six weeks new lines are replaced, (in my area of residence). A week later they are again - feedback provided "Cable " and so the pattern continuous. Surely Telkom should have a plan of action in place to resolve this. Not only is it inconvenient for its customers, however; extremely costly, and if a call was not logged, you will be expected to pay the full rental fee... bear in mind that the call made to log the fault, is made from a cell phone, as the landline is down... what does it cost the customer than?
I would like to have feedback on the plan of action, or at least advise whether I should go with another service provider... Whenever; I engage with a consultant I am told that the matter for feedback request is being escalated and someone will get back to me. This has never happened.
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