As required by the 3G contract I have with MTN, I gave 30 days notice of cancellation on 02 April 2013, reference number 98559290. I even took the time to go to a customer care centre, not being very trusting of their national call centre. As expected of MTN's poor customer care service, I received another invoice for the month of May 2013, which should never have been issued. Effectively, my contract was cancelled as at 02 May 2013, the latest invoice covering the full month of May 2013! On 02 May 2013 I reluctantly called the national call centre to follow up, only to be advised my account was R0.00 and nothing further was owing by me. Today, 29 May 2013, I have now received a Tax Invoice which shows a credit balance (new accounting method/faux-pas?), being less than the last incorrect invoice. This now means that I still owe the difference and I'm fully expecting that amount to be debited to my bank account on 31 May 2013. This is and, especially after I've done my utmost (at my own cost!) to properly follow the process! I want written confirmation from MTN that I DO NOT owe them anything at all and that they will no longer illegally debit my bank account!!!
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