Two and a half months after my mother's dial-up was converted to ADSL some irregular data usage occurred to the cost of over four times the capped agreement premium. At the first sms notification to my mother of reaching the cap I e-mailed MWeb billing to query what was causing this as my mother had not even used the computer at that time. During the week it took for billing to respond the illicit usage escalated in the background. I spent a month corresponding to and fro with Technical Support. For valid reasons we (the customers) highly suspect irregular activity on the part of the governmental telephone company who manages the ADSL network. I thought that MWeb would have a department which could deal with that but it now seems that we have to experience the frustration. The biggest complaint is that MWeb went ahead and billed my mother in excess of her pensioner budget for something that was irregular when they did not respond timeously to intercept AND why call it CAPPED when clearly an outsider can access settings. This has left a bitter taste, lot of regret and a consideration to cancel or REVERT to dial up as it is safer. The enormous bill has had extended consequences.
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