I applied to Telkom to have a line installed and approximately 2 weeks later on 07 May 2013, I received an SMS stating "To enable us to proceed with your order, please settle outstanding balance of R7523.53 on your previous Telkom account. TELKOM"
I have not had a Telkom account for 17 years which was paid up and closed when i moved in with my partner (and I had to go through the whole afidavit process 17 years ago to have it closed as Telkom did not close it initially). All my credit details are up to date and I have NEVER received correspondence from Telkom about an outstanding account. I have not applied for or had any Telkom product since. Before resorting to HelloPeter, I have tried to address this instore - no joy, Residential Accounts/Billing queries - they referred me to Centre as numbers not listed to me - and Centre told me they are external and dont handle these cases. Ive also used the Online Escalation and no one has responded in two weeks.
Please help to resolve this issue as I need to arrange ADSL for study purposes - alternatively I will need to arrange another product type through a competitor.
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