I have been having nightmares following my contract renewal/upgrade since January this year. Since receiving my new Blackberry 9360 Curve, it has been booked in for an OBF within the first week, followed by three successive book in's at the Canal Walk Vodacom Repair Store, followed by yet another OBF case.
The result of all of the above has costed me time, money, energy, endless headaches, long periods of waiting while the phone was booked in, forcing me to use a less than basic phone in the meantime, without any contacts stored thereon.
To add to this, promises were made to me which were not met, and I received no apologies whatsoever. Then, I was faced with further delays due to the stores not having stock of a replacement phone once my handset was confirmed faulty.
Furthermore, to my disgust, my BIS gets cancelled, which is actually included in my monthly subscription, and there is no way I am going to pay an extra R59 per month in addition to that.
Vodacom seriously needs to re-assess its repair and assessment process and the company needs to wake up. As it seems, Vodacom enjoys making decisions to suit them and in the process inconvenience it's long serving customer.
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